As the coronavirus (COVID-19) has spread all over the world, small businesses are facing particular challenges. This means we and our partners are in survival mode now.
Being a small studio we responsibly fulfill our obligations with each order, however we suffer severely from the shipping difficulties.
International mail and parcel services are heavily impacted by the COVID-19 situation. The air traffic all over the world has been reduced significantly and parcels have to wait really long before they are actually shipped. Between 3 – 4 weeks up to 2 months of waiting for departure — that is our reality now. Furthermore many international postal operators are experiencing delays and some have suspended operations.
We kindly ask you to take this into consideration when making an order. We can produce your jewelry really quick, however, we are not able to predict how long the delivery may take.
If you are ready to wait for a piece of your favorite universe a little bit longer, we’ll be happy with your order. Your support is highly appreciated in these challenging conditions.
If long delivery may be a problem, we ask you to refrain from ordering. That’s something we can not influence, but claims and refunds can smash us now.
❗ We deliver across the globe❗
Any country you need with the same shipping price. All orders are shipped with a tracking number.
We have two options for delivery:
— Standard shipping via Russian post — 8$
— Expedited via Express Mail Service (EMS) — 35$
The average delivery time for Standard shipping to most European countries is 2 – 3 weeks.
Average shipping time to the USA, Canada and Australia is longer, about 3-4 weeks. Public holidays have a great influence on delivery, both in our country and in destination country.
Here are one of the most convenient trackers and official Russian post site, where you can check the date of last status update.
1. www.17track.net/en – this site has many languages and sees 95% of parcels from all other the worlds
2. www.pochta.ru/tracking – Russian post official site, English version, this is the reliable source of information before parcel leaves Russia.
The tracking number for international parcels consists of 13 symbols: letters and digits. It should be entered without spaces and parentheses. Example: CA123456789RU
We have so called “no reason to worry period”. If your parcel has been tracked for the first part of its journey and suddenly hides from all the radars – don’t worry. Keep in mind, that some countries change tracking number of the parcel when it goes through the customs. Message us and we will try to see the statistics for delivery to your country for the same period.
Order, wait, enjoy =) From Mastenarium with love.